Libri di Franca Zadra

This volume addresses the complexities of service delivery to migrants in irregular or marginalized situations, to persons with diverse linguistic, cultural or religious backgrounds, and to those who need navigational assistance to reach the services they need. Barriers in service access are generated in the interaction between organizations and their most disadvantaged groups of users. Healthcare services that are accessible to migrating populations reinforce their autonomy and are in the best interest of all. The case study, which was conducted from 2017 to 2020, is based at the San Maurizio hospital of Bozen-Bolzano, the largest hospital in South Tyrol, a multilingual and autonomous province in Northern Italy bordering Austria and Switzerland. It explores the agency of healthcare practitioners in shaping accessible services when attentive to patient needs, connected to national advocacy networks, and supported by hospital administration. With this study the author hopes to provide a broad view of this transdisciplinary field of study and practice and to offer a roadmap for practitioners who may play a role as brokers of accessible services in healthcare organizations.

Against the background of current crises and fundamental social questions, this edited volume collects contributions that touch upon aspects of social innovation and eco-social transformation in the fields of social work, education, community development and social and solidarity economy. Their common thread and the volume's overall focus is on transformative and transdisciplinary approaches to research and practice - ways Susanne Elsen has encouraged throughout her career - pointing out her forward-looking contribution not only to social work but far beyond. The volume addresses scholars, students, policy makers, and a broader readership interested in tackling current sustainability challenges by innovating solidarity systems and fostering bottom-up processes of eco-social transformation.